Norwegian Cruise Line CEO Sails Into Unchartered Waters ON CBS's Hit Show "Undercover Boss" Norwegian Cruise Line and CBS jointly announced that Norwegian's CEO Kevin Sheehan will appear on an upcoming episode of the Emmy-nominated hit reality series "Undercover Boss" on the CBS TV Network
Norwegian Cruise Line and CBS jointly announced that Norwegian's CEO Kevin Sheehan will appear on an upcoming episode of the Emmy-nominated hit reality series "Undercover Boss" on the CBS Television Network.
"With 11 Freestyle Cruising ships in our fleet and more than 16,000 employees both shipboard and shoreside, it's challenging to keep in tune with our crew who are the face of the company and interacting with guests on a daily basis," said Sheehan. "When I joined the company, one of my goals was to ensure consistency across our fleet and make sure that we are delivering exceptional cruise vacations for our guests. Participating in "Undercover Boss" helped me to see that we have phenomenal crew members who are working extremely hard to deliver on that promise, but it also shed some light on areas that could be improved."
Each week, "Undercover Boss" follows a different executive as he or she leaves the comfort of the corner office for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects that their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering the unsung heroes who make their companies run.
During the episode, Sheehan went undercover on two of the company's Freestyle Cruising ships: Norwegian Epic, the company's newest, largest and most innovative vessel; and Pride of America, the only US-flagged passenger cruise ship sailing inter-island cruises in Hawaii. While on board, Sheehan worked alongside crew members in various departments.
"It definitely was an eye-opening experience," added Sheehan. "I've always had the utmost admiration for our crew, but after this experience, I can proudly say we have truly remarkable crew members throughout our fleet."
For more information on Sheehan's undercover cruises and Norwegian Cruise Line, visit www.ncl.com/undercoverboss.
About Kevin Sheehan
Since taking the helm of Norwegian Cruise Line in 2008, Kevin Sheehan has overseen major company initiatives including vastly improving on-board service and amenities across the fleet; expanding the line's European presence; repositioning two of the line's Hawai'i-based ships creating a profitable business model; revitalizing top management with a mixture of cruise industry and outside expertise; and using his extensive 30-year background in the business world to help Norwegian post a sharp turnaround in profitability in the midst of a tough economic climate.
Sheehan comes from a diverse professional background that includes helping to found Spanish-language television network Telemundo; taking several companies public including rental car giant Avis; aiding in the inception and launch of the Sega Channel, the first interactive game platform over cable; teaching full-time at Adelphi University in New York and consulting for a variety of private equity firms, including Apollo Management, a Norwegian shareholder. Sheehan's tell-it-like-it-is persona and personal philosophy of leading by example has allowed him to reinvigorate the organization by opening lines of communication and creating a positive corporate culture.
Before joining Norwegian in 2007, Sheehan was Chairman